Support that ships. From a Canadian team that answers the phone.
Every reseller relationship at MPComm comes with real support — not a ticket queue and a link to a knowledge base. We're the back-end technical team you can lean on when your customer needs you to know the answer.
From onboarding to renewal.
Onboarding
Product deep-dives, pricing workshops, and platform enablement for your team. We tailor to how you sell — not a generic curriculum.
Training
Ongoing sessions on new features, positioning, and objection handling. Optional co-selling calls when it helps you close.
Technical assistance
Tier-2 and tier-3 escalation for your engineering team, or full back-end support if you'd rather stay in front of the customer.
Real people, real hours.
Every partner gets a named partner manager as their first line, plus a dedicated technical support channel for engineering-level escalations. Response targets are set during onboarding based on the portfolio areas you sell.
- Partner manager
- Named contact. Direct email and phone. Response same business day.
- Technical support
- Dedicated ticket queue with escalation into the underlying platform vendor when needed.
- Hours
- Standard business hours across Canadian time zones. After-hours coverage available on select platforms.
- Escalation path
- Clearly defined — you'll know exactly who to call and when, before you ever need to call.
The difference
A Canadian team that answers the phone.
This is stated as a differentiator in a lot of vendor marketing. It's rarely true. At MPComm, when a partner calls, a person picks up — because if your customer is waiting on you, your brand is the one paying for the delay. That's the whole model.
Ready to grow your book?
Tell us about your business. A partner manager will walk you through the portfolio, margins, and onboarding.